FAQ
Common questions. Clear answers.
Here you'll find answers to the most common questions about our products, orders and services.
All questions
Most QPlay products are designed for children from around 6 months up to 5 years, depending on the model. Check each product page for the exact age and weight range.
Orders within Germany are usually delivered within 1–3 business days with DHL. The exact delivery time is shown at checkout.
Yes, we ship across the EU and to Switzerland. Shipping costs and times are calculated at checkout based on your address.
Yes. You have 30 days to return unused items in their original packaging for a full refund.
We accept all major credit cards, PayPal, Apple Pay, Google Pay and more, depending on your region.
All QPlay products come with a 2-year warranty covering manufacturing defects.
QPlay products are designed and engineered in-house and produced within our own production network.
You can reach us through the contact form or by email. We usually reply within 1–2 business days.
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Verified quality
Safety comes first.
Easy returns
30-day return policy.
Fast shipping
1–3 business days with DPD.
2-year warranty
On all QPlay products.
